Shipping and Pick Up

SHIPPING INFORMATION

Our goal is to ship all in-stock items within 3-4 days of receiving your order (excluding weekends). If there are any issues or delays, we will contact you via email.

Free standard shipping for orders of $100 or more will be sent via regular US Postal Service and applied automatically at checkout. Please note that we cannot apply any shipping credit if you choose an upgraded method of shipping.

Shipping fees are calculated by weight and will be combined automatically at checkout.

Shipping fees are non-refundable in the event of a return.

STORE PICK-UP

Many orders will be ready within one hour; however, please allow up to 24 hours. Feel free to call the store if you would like to come right away. After 24 hours, no appointment is necessary.

Please come to the door on the Holly Street side or call us from your car, and we will bring your order out to you.

RETURN POLICY

Please shop carefully! As a small store, we offer exchange or store credit only. However, we will do our best to ensure you are happy with your purchase.

Exchanges:

Please contact us no later than 5 days after receipt at homagepasadena@gmail.com with your phone number. We will contact you as soon as possible to arrange the exchange.

Return for Store Credit:

All returns must be approved and received within 14 days of receipt. Please email us at homagepasadena@gmail.comwith the order number and reason for return. After your return is approved, we will send you the return steps via email.

Returns must be received within 14 days. We suggest using the original packing material and a service with tracking, such as USPS or UPS. Insurance is recommended, as you are responsible if the package is lost during return shipping. We are sorry, but original shipping charges are not refundable.

Store credits and exchanges will be processed after receipt and inspection of merchandise. An email will be sent with your store credit information, which will also be stored in your customer profile.

Damaged or Defective Merchandise:

Claims must be made within 72 hours of receipt. Please provide images of any damaged packaging, as many carriers require this if the item was damaged in transit.

Replacement merchandise will be sent out as soon as possible, and arrangements will be made for the return of the original item.

Questions?

If there are any concerns or issues not covered here, please email us at homagepasadena@gmail.com. We are not available to answer the phone these days, so we will respond more quickly via email. Please provide your phone number if you would like to speak to someone, and we will happily call you as soon as possible.